Frequently Asked Questions
- How can I track the status of my order?
- May I return my item?
- I received the wrong item, what do I do?
- What if my item got damaged in shipment?
- Is your website secure?
- Do you take trades?
- Can I trade in a club or clubs and apply it towards a purchase?
- Do you sell current in-line clubs?
- Are your clubs under warranty?
- When can I expect to receive my shipment?
- What is a drop shipment?
- I live outside of the US, how much does it cost for shipping?
- If I buy multiple items, do I get a shipping discount?
- Do you have a Privacy Policy?
- Are you an authorized retailer?
- Where will you ship products? What countries do you serve?
- How do I change my GOLF Magazine subscription?
How can I track the status of my order?
You can track the status of your order by viewing the Order Tracking Page http://shop.GOLF.com/secure/orders/tracking.aspx. Enter your Order ID and email address. Once your order has been shipped to you, an email will be sent to you with a shipping notification and a carrier tracking number.
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May I return my item?
Yes. You may return new products for any reason within thirty (30) days of purchase. Please see our Returns information page for more details.
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I received the wrong item, what do I do?
If you received an item that you did not order, please call our customer service team at (866)835-1593 or email us at customerservic@shop.GOLF.com as soon as possible.
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What if my item was damaged in shipment?
If your item was damaged during shipment, please call our customer service team at (866)835-1593 or email us at customerservic@shop.GOLF.com as soon as possible. We will make arrangements with our carrier to retrieve the damaged item.
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Is your website secure?
Yes. We utilize the latest industry standard encryption protocol (SSL) to secure your transactions. Our website is monitored 24 hours a day and is scanned daily by Hacker Safe ®. In addition, we are fully PCI compliant.
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Do you take trades?
We no longer accept consumer trades.
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Can I trade-in a club or clubs and apply it towards a purchase?
No. We no longer accept club trade-ins.
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Do you sell current inline clubs?
Yes. We sell current inline models from virtually all of the major golf manufacturers. If you are looking for a particular current inline model and do not see it listed on the website, please call our customer service team at (866) 835-1593.
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Are your clubs under warranty?
All new current inline golf clubs that we sell are sold under manufacturer warranty. In some cases, a closeout product may be eligible for warranty coverage, as well. If you have a warranty issue, please call our customer service team at (866)835-1593. Please see our Returns information page for more information.
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When can I expect to receive my shipment?
All orders are shipped within one business day of payment verification. Shipment times vary and are dependent upon the final destination. Deliveries to residential locations are made Monday through Saturday. Deliveries to commercial locations are made Monday through Friday. All military shipments are delivered via the U.S. Postal Service. Our carriers do not make deliveries on national holidays and Sundays. For more information, visit our Shipping information page.
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What is a drop shipment?
A drop shipment is a shipment of a customer order that originates directly from a manufacturer. If we do not have a particular inline product in stock, we will request the manufacturer to ship that item directly to you. Please note that not all manufacturers provide tracking information for customer drop shipments.
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I live outside of the US, how much does it cost for shipping?
shop.GOLF.com ships to customers in almost 100 countries. The cost of shipment is dependent on the destination of the shipment and the item (weight and size) that you have purchased from us. Please see our Shipping information page for detailed rate information. Also, please note that our shipping rates do not include duties, taxes and other import fees. These costs are the responsibility of the customer. Our carrier may pre-pay these charges and the customer must reimburse the carrier upon delivery.
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If I buy multiple items, do I get a shipping discount?
No. We use flat-rate shipping for all customer orders regardless of the number of items included in each order. Please see the Shipping information page for more details.
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Do you have a Privacy Policy?
Your privacy is of great concern to us. Please review our Privacy Policy.
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Are you an authorized retailer?
Yes. We are currently an authorized internet retailer with many leading manufacturers, including TaylorMade-adidas Golf, Callaway Golf, Nike Golf, Mizuno, Adams Golf, Cleveland Golf, Wilson and many others.
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Where will you ship products? What countries do you serve?
We ship to customers in almost 100 countries, including virtually all major countries. For a complete list, please visit our Shipping information page.
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How do I change my GOLF Magazine subscription?
To contact GOLF Magazine, you may call them at 1-800-876-7726 or visit secure.customersvc.com/wes/servlet/Show
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